Company Policies...
      Where YOU can afford to wear REAL!

Our Promise to YOU


We started Holly Robichaux Designs with one idea in mind, to create unique quality genuine gemstone jewelry at an affordable price.  With this in mind we created our motto “Where YOU can afford to wear REAL!”  We personally travel around the world and hand select each and every one of our gemstones, because of our ability and the time we take to do this we are able to get the highest quality at affordale prices and pass that savings on to you, our valued client.

 

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.


Copyright

All content appearing on this Web site is the property of:

Holly Robichaux Designs
13395 Cedarville Way
Colorado Springs, CO 80921
Copyright © 2009-2010 Holly Robichaux Designs. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2010 Holly Robichaux Designs. All rights reserved.

 

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Holly Robichaux Designs. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Holly Robichaux Designs or any third party, except as expressly granted herein.

 

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Holly Robichaux Designs and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Holly Robichaux Designs believes that customer conduct violates applicable law or is harmful to the interests of Holly Robichaux Designs and its subsidiaries.

 

Privacy Policy

Holly Robichaux Designs use of personal information that you may submit to Holly Robichaux Designs through this Web site is governed by the Holly Robichaux Designs Privacy Policy.

 

Consumer Agreement

Returns and Exchanges for Custom Orders: Due to the nature of custom work, we will consider returns only on a case-by-case basis. If there was an error on the part of Holly Robichaux Designs, we will certainly do everything we can to adjust the item accordingly. Returns and Exchanges for Wholesale Orders: Wholesale orders are non-returnable and non-exchangeable. If there was an error on the part of Holly Robichaux Designs, we will certainly do everything we can to adjust the order accordingly.



Shipping & Delivery

All orders are shipped within 2-3 business days of receipt of sale. Please allow for an additional 1-7 days for custom or made to order pieces. All orders are sent via USPS First Class with delivery confirmation or USPS First Class International. Insurance can be purchased at additional charge. Items are shipped in a cotton-filled Chocolate jewelry gift box with a ribbon inside a bubble mailer to ensure safe delivery. Complimentary gift wrapping is available and may be provided upon request. At this time, Holly Robichaux Designs ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Holly Robichaux Designs ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


 

Return Policy
Your complete satisfaction with your purchase of our designs is extremely important to us. You may return or exchange any item in its unworn, original condition to Holly Robichaux Designs within 14 days of receipt. Packages must be postmarked within 14 days of receipt. Please be careful when packaging items for return and consider the purchase of insurance, as I cannot accept them for return or exchange if damaged during shipment. Upon receipt of the returned/exchanged item, your account will be credited for the total amount minus the shipping costs.


Custom Work

Custom Order and Design Requests: Holly Robichaux Designs is always happy to work on a custom order or design with you. We believe in collaborative relationships between the designer and client and would be an extrordinary opportunity, we would like to help you with any ideas you may have. We are also open to adjust colors, gemstones or other materials in any existing design you see here.

 

Process for Requesting Custom Orders: Simply contact Holly Robichaux Designs with your design ideas and request. After consulting with you about your designs, we will let you know an approximate timeline and the price of the custom order. Once agreed, a listing will be created for you to purchase for the deposit or full amount (for details on payment, see below).

Payment for Custom Orders: For custom orders less than $100, the full amount of the custom order must be paid at the time of purchase. For custom orders more than $100, I require a non-refundable 50% deposit to cover the costs of materials and design time. At the completion of the project the remaining 50% of the cost may be paid.


Wholesale

For wholesale purchases you must have a resale license/tax ID number. To set up an account contact us from the contact page. The minimum purchase is $250 with a minimum quantity of 3 per item (with the exception of our signature- one of a kind pieces). Wholesale orders are non-returnable and non-exchangeable. If there was an error on the part of Holly Robichaux Designs, we will certainly do everything we can to adjust the order accordingly. Please feel free to contact Holly Robichaux Designs with any questions you may have.

 




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Holly Robichaux Designs is located at 13395 Cedarville Way in the new Flying Horse area of Colorado Springs, Colorado.  Our Address is:

Holly Robichaux Designs
13395 Cedarville Way
Colorado Springs, CO  80921
719-331-3039 
Contact Us
Studio Hours: 9am to 5pm MT

Click here for directions to our Colorado Springs Design Studio.

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